SMS text messages with maximum length of 160 characters have become an integral part of communication via mobile phone long time ago.

It is necessary to set m:tel SMS Service Center number on your device: +38268000900 to be able to send and receive SMS messages.

When you buy our SIM card you can immediately use SMS service, since service center number is already set on SIM card.

Many models of mobile phones can send an SMS that contains more than 160 characters. In that case, another group of 160 characters will be charged as a separate message. Also, one SMS can be sent to multiple numbers. In that case, SMS toward each number will be charged as a separate message.

If you activate the Delivery Report service, after sending an SMS message you will receive a free of charge report when the message is delivered.

If your phone is switched off for some reason, our SMS center will save your messages for up to 24 hours from the moment they were sent.

Short SMS messages can also be sent when you are in roaming.

Send an MMS message and share nice moments with your loved ones!

MMS (Multimedia Messaging Service) is a kind of message that include multimedia such as photos, animations, melodies, voice messages, video or text – all that in one message.

In order to use MMS service you need to register first, by calling our Customer service at toll free number 1600. Upon registration you will receive a configuration message which you need to save. After that, you will receive an SMS message "Welcome to the world of MMS”.

How to send MMS messages?

In a similar way you create an SMS message you can create an MMS by taking the next steps:

• enter the text of the message
• add images, melody or video.

When you include all the elements of your MMS message enter the phone number to which you want to send it. If the person to whom you sent the MMS message does not have the service activated, he/she will still be able to see it at the Web page indicated in SMS text message.

MMS message can be sent to multiple phone numbers or e-mail addresses at the same time.

When your mobile phone is turned off or if you have two mobile phones, but you want to carry only one of them with you, you can forward calls from one phone number to another or forward calls to your voicemail.

Call forwarding can be activated for free by selecting the Call Divert option in your mobile phone menu.

You can choose between several types of forwarding:

• Forwarding all incoming calls
• Forwarding calls when your phone is switched off
• Forwarding calls if your phone line is busy
• Forwarding calls if you don’t answer a phone call for limited period of time (e.g. 20 seconds)

Once you have chosen the type of forwarding, you need to enter the phone number to which your calls will be forwarded.

Cancel call forwarding

Select the option Call Divert in your mobile phone menu, and then select the option Cancel.

Call forwarding charges

Activation of call forwarding is free of charge, as well as forwarding to your voicemail. Phone number to which the calls are forwarded will not bear the cost.

If you’ve switched on call waiting, you’ll still receive incoming calls when you’re already on the phone. You can put the current call on hold to answer the incoming one or reject it.

How will you know that you have another call waiting while you are already on the phone?

During the conversation you will hear a sound signal and on the display of your mobile phone identification of another number will appear.

In case you didn’t answer the phone call, this service enables you to see who called you so you can return the call.

Service can be activated or deactivated by selecting Call Waiting option in the Settings menu on your mobile device.

You want someone to call you?

Service "Okreni me" enables you to send a free message "okreni 068XXXXXX" to the number 100, where XXXXXX represents the number of the person you want to call you (the person can be either prepaid or postpaid user of m:tel network). Or simply, enter the USSD code *105# and press OK button, choose the option “Okreni me” from the menu.

Send the message and wait for a call!

• This service is available for all prepaid and postpaid 068 network users.

• You can send up to ten "Okreni me" messages a day.

When your phone is switched off and your voicemail and call forwarding are deactivated there’s still a way to know who called if you restart your phone.

Several minutes after starting your phone you will receive an SMS notification listing all the calls you missed while you’ve been unavailable. The SMS will contain the following information:

• number of missed calls
• caller IDs
• exact date and time of the calls.

Even abroad, while using foreign operator’s network you will still be notified by ‘‘who called me'' SMS.

This service does not require particular activation and it is free of charge as long as you are an MTEL user.

Sing while you are waiting!

”m:tel halo ton” is a service that enables our users to opt for a tune that the caller will hear while waiting for the connection to get established, instead of the common signal tone.

Choose your own favorite melody from our wide selection.

”m:tel halo ton” can be activated via WAP and WEB portals or simply by calling our Customer service at 1600.

You will be charged 0.80 EUR per tune, and you will be able to use it infinitely. By making the first purchase you will automatically be subscribed to ”m:tel halo ton” service. The monthly subscription is only 0.20 EUR.

We have a special gift for our users - first month is free of charge! Every following month the user will be charged 0.20 EUR until the moment he/she gets unsubscribed. If you want to change your tune you will be charged only 0.80 EUR, since you already use this service.

If you are unable to take a call or your phone is switched off, then the Voicemail is the ideal solution for you. Voicemail will store all the voice messages when you were out of reach and you will be able to listen to them later.

ACTIVATING YOUR VOICEMAIL

If you want to activate your voicemail via the phone menu, you need to select the Call Forwarding option on your phone and then choose a situation upon which you want your calls to be forwarded to your Voicemail:

• when unavailable
• when line is busy
• when unable or unwilling to answer the call
• all calls.

After confirming the desired situation, you need to enter the following numbers:

+38268778xxxxxxx or

+38268779xxxxxxx

You can listen to your Voicemail by dialing 14777 free of charge.

INITIAL ACCESS TO YOUR VOICEMAIL AND LISTENING TO YOUR VOICEMAIL

When you access your Voicemail for the first time, you need to dial 14777 from your phone in order to listen to your messages or record your personal greeting.

Once you have accessed the Voicemail, the system will activate the automatic operator with introductory instructions that gives you several modifying options:

• greeting messages
• user password
• user name.

Every time you receive a message on your Voicemail you will be notified by an SMS saying:

• MTEL VOICEMAIL
• NUMBER OF NEW MESSAGES: xx
• DIAL NUMBER 14777.

By dialing 14777 from your phone you will be required to enter a password if the system asks you to. The initial default password is 1111.

If you want to listen to your Voicemail from another phone, you should dial the number 068778xxxxxxx. While listening to the greeting message you should press #, enter the user password and then press # again.

ROAMING VOICEMAIL

When abroad, if using a network operator with whom MTEL has established ''roaming agreements'' and your Voicemail has already been activated for all your calls, your phone will not ring or receive any calls - you will only be notified by an SMS saying you missed a call from a certain number.

Dodaj service enables you to top-up a prepaid account from another prepaid or postpaid account within m:tel network. Top-up can be done via menu *105# or by sending text message „dodaj 068XXXXXX Y“ to the number 100, where XXXXXX represents prepaid number that is topped up and Y represents the amount of top up. Or simply, enter the USSD code *105# and press the OK button and choose Dodaj option from the menu.

Be a friend! Top-up quickly!

Y represents the amount of top up and it can range from 2 to 20 euros.

The monthly limit for top up is 20 euros.

To check the monthly use of the service, send SMS "dodaj" to the number 100.

* The customer pays a fixed fee of 0.10 euros for using the service "Dodaj", regardless of the amount of the top up.

The standard UMTS network enables data transfer speeds of up to 384kbps but thanks to HSDPA technology m:tel enables you to use high-speed Internet anywhere in Montenegro where our 3G signal is accessible. In order to use it, you need an adequate device that supports this technology. Whether you are surfing the internet on your phone or using it as a modem to connect your computer, you will be charged the same price you are charged for using GPRS. The billing unit remains the same as well – 10 KB.

Mtel has the widest 3G signal coverage in Montenegro.

Data transfer using GPRS or EDGE is one of the standard services that enables you to access WAP or Internet via your mobile phone.

The advantage of this type of data transfer is that you do not need to be next to your personal computer to surf the Internet, now you can do it on your mobile phone. Also, the advantage of GPRS and EDGE is the fact that the usage of this service is charged in accordance with the amount of transferred data, not the time spent on the Internet.

Data transfer speed depends on the model of your mobile phone, or from your location in relation to the base station. Maximum data transfer speed via GPRS is 44 KB/sec, but if you use EDGE speed goes up to 236.8 KB/sec.

Average size of certain documents:

• Word document (10 pages without graphics) - approximately 100 Kb
• Web page - approximately 100Kb
• 100 WAP pages - approximately 100 Kb.

Of course, your phone can be used as a modem to connect your computer to the Internet via GPRS or EDGE.

For additional information, call our Customer service at 1600 or visit any of our branches.

mondoGO application enables you to view and purchase actual services from m:tel offer and to activate/purchase special benefits available exclusively through this application.

The only condition is that the user owns the phone with the Android platform, and to download the application from the APP Center, from the Mondo portal (m.mondo.me), or on Google Play store.

Application contains the following options:

m:call
Option for free calling of numbers from m:tel network via WiFi or 3G network. You can use m:call when you are in Montenegro, as well as while you are abroad (roaming). The called user does not have to be connected to the Internet. Data transmission via 3G network will be charged as GPRS connection. Phone calls can not be made via 2G network.

Instructions for using m:call option:

• The application is ready for making calls only when you see green letter m – m on the top of your phone screen
• You can choose contacts from your phone or directly type in a number. If the number is in international format, make sure you have changed + into 00
• When you have chosen the number, click on the “Pozovi” (Call) tab
• When you want to exit the m:call option, click on the “Zatvori” (Close) tab

m:SMS

This option enables you to send free SMS from Montenegro and abroad towards m:tel network - SMS towards 068. It also offers the possibility to activate SMS from Montenegro and abroad to all networks at the best price - 100 SMS for only 3 Euros – SMS towards THE WHOLE WORLD.

m:services

The list of important phone numbers, the phone-book of m:tel users, activation of Net up packages and the possibility to recommend the application are all the possibilities available to users of this option. Also, the service “Operator korisnika“ (User’s Operator) enables you to check which network in Montenegro a user currently uses, regardless of the prefix (067, 068, 069, 063).

M:tel reserves the right to change the conditions and promotions of mondoGO application, with the obligation of timely notification to users.

The standard UMTS network enables data transfer speeds of up to 384kbps but thanks to HSDPA technology m:tel enables you to use high-speed Internet anywhere in Montenegro where our 3G signal is accessible. In order to use it, you need an adequate device that supports this technology. Whether you are surfing the internet on your phone or using it as a modem to connect your computer, you will be charged the same price you are charged for using GPRS. The billing unit remains the same as well – 10 KB.

Mtel has the widest 3G signal coverage in Montenegro.

Dodaj service enables you to top-up a prepaid account from another prepaid or postpaid account within m:tel network. Top-up can be done via menu *105# or by sending text message „dodaj 068XXXXXX Y“ to the number 100, where XXXXXX represents prepaid number that is topped up and Y represents the amount of top up. Or simply, enter the USSD code *105# and press the OK button and choose Dodaj option from the menu.

Be a friend! Top-up quickly!

Y represents the amount of top up and it can range from 2 to 20 euros.

The monthly limit for top up is 20 euros.

To check the monthly use of the service, send SMS "dodaj" to the number 100.

* The customer pays a fixed fee of 0.10 euros for using the service "Dodaj", regardless of the amount of the top up.

If you are unable to take a call or your phone is switched off, then the Voicemail is the ideal solution for you. Voicemail will store all the voice messages when you were out of reach and you will be able to listen to them later.

ACTIVATING YOUR VOICEMAIL

If you want to activate your voicemail via the phone menu, you need to select the Call Forwarding option on your phone and then choose a situation upon which you want your calls to be forwarded to your Voicemail:

• when unavailable
• when line is busy
• when unable or unwilling to answer the call
• all calls.

After confirming the desired situation, you need to enter the following numbers:

+38268778xxxxxxx or

+38268779xxxxxxx

You can listen to your Voicemail by dialing 14777 free of charge.

INITIAL ACCESS TO YOUR VOICEMAIL AND LISTENING TO YOUR VOICEMAIL

When you access your Voicemail for the first time, you need to dial 14777 from your phone in order to listen to your messages or record your personal greeting.

Once you have accessed the Voicemail, the system will activate the automatic operator with introductory instructions that gives you several modifying options:

• greeting messages
• user password
• user name.

Every time you receive a message on your Voicemail you will be notified by an SMS saying:

• MTEL VOICEMAIL
• NUMBER OF NEW MESSAGES: xx
• DIAL NUMBER 14777.

By dialing 14777 from your phone you will be required to enter a password if the system asks you to. The initial default password is 1111.

If you want to listen to your Voicemail from another phone, you should dial the number 068778xxxxxxx. While listening to the greeting message you should press #, enter the user password and then press # again.

ROAMING VOICEMAIL

When abroad, if using a network operator with whom MTEL has established ''roaming agreements'' and your Voicemail has already been activated for all your calls, your phone will not ring or receive any calls - you will only be notified by an SMS saying you missed a call from a certain number.

Data transfer using GPRS or EDGE is one of the standard services that enables you to access WAP or Internet via your mobile phone.

The advantage of this type of data transfer is that you do not need to be next to your personal computer to surf the Internet, now you can do it on your mobile phone. Also, the advantage of GPRS and EDGE is the fact that the usage of this service is charged in accordance with the amount of transferred data, not the time spent on the Internet.

Data transfer speed depends on the model of your mobile phone, or from your location in relation to the base station. Maximum data transfer speed via GPRS is 44 KB/sec, but if you use EDGE speed goes up to 236.8 KB/sec.

Average size of certain documents:

• Word document (10 pages without graphics) - approximately 100 Kb
• Web page - approximately 100Kb
• 100 WAP pages - approximately 100 Kb.

Of course, your phone can be used as a modem to connect your computer to the Internet via GPRS or EDGE.

For additional information, call our Customer service at 1600 or visit any of our branches.

When your phone is switched off and your voicemail and call forwarding are deactivated there’s still a way to know who called if you restart your phone.

Several minutes after starting your phone you will receive an SMS notification listing all the calls you missed while you’ve been unavailable. The SMS will contain the following information:

• number of missed calls
• caller IDs
• exact date and time of the calls.

Even abroad, while using foreign operator’s network you will still be notified by ‘‘who called me'' SMS.

This service does not require particular activation and it is free of charge as long as you are an MTEL user.

Send an MMS message and share nice moments with your loved ones!

MMS (Multimedia Messaging Service) is a kind of message that include multimedia such as photos, animations, melodies, voice messages, video or text – all that in one message.

In order to use MMS service you need to register first, by calling our Customer service at toll free number 1600. Upon registration you will receive a configuration message which you need to save. After that, you will receive an SMS message "Welcome to the world of MMS”.

How to send MMS messages?

In a similar way you create an SMS message you can create an MMS by taking the next steps:

• enter the text of the message
• add images, melody or video.

When you include all the elements of your MMS message enter the phone number to which you want to send it. If the person to whom you sent the MMS message does not have the service activated, he/she will still be able to see it at the Web page indicated in SMS text message.

MMS message can be sent to multiple phone numbers or e-mail addresses at the same time.

m:tel menu is available to postpaid customers and it’s free of charge.

By entering the USSD code *105# and pressing the button OK, you receive a notification with short instruction for activating a desired service.

m:tel menu contains the following options:

1. m:roming (m:roaming)

2. Račun (Bill)

3. Dodaj (Add)

4. Pozovi me (Call me)

5. m:tel star

m:roaming

• Roaming in Serbia

1. EUR 5.9 – 7-day ticket

2. EUR 9,9 - 15-day ticket

3. EUR 39.9 – Prva klasa (First class) ticket until the end of 2019

Roaming in Serbia – In the promotional campaign all users of 068 m:tel network can activate unlimited incoming minutes, outgoing minutes to mobile and fixed network of Telekom Srbija and to mtel networks (068, 060 and 078 m:tel network), unlimited SMS messages with numbers from mt:s and m:tel network (068 and 060 m:tel network), as well as unlimited mobile Internet, while in roaming in Serbia (on mt:s network).

• Roaming in Slovenia and Kosovo

1. EUR 5.9 – 17-day ticket

2. EUR 9,9 - 15-day ticket

3. EUR 39.9 – Prva klasa (First class) ticket until the end of 2019

Roaming in Slovenia and Kosovo – In the promotional campaign all users of 068 m:tel can activate unlimited outgoing minutes to mobile and fixed network of Telekom Slovenia and IPKO and to mtel networks (068, 060 and 078 m:tel network), unlimited SMS messages with numbers from Telekom Slovenia and IPKO and m:tel network (068 and 060 m:tel network), as well as unlimited mobile Internet, while in roaming in Slovenia (Telekom Slovenia) and Kosovo (IPKO). The offer is valid for all prepaid and postpaid residential 068 users, as well as for business users.

• Roaming in Bosnia and Herzegovina

1. EUR 2.9 – 3-day ticket

2. EUR 4.9 – 15-day ticket

Roaming in Bosnia and Herzegovina – In the promotional campaign all users of 068 m:tel network can activate unlimited outgoing minutes to m:tel networks (068, 060 and 078 m:tel network) as well as unlimited mobile Internet, while in roaming in Bosnia and Herzegovina (on m:tel network). The offer is valid for all prepaid and postpaid residential 068 users, as well as for business users.

• m:roming data tickets

1. mroming DATA ticket 3 days (256MB) - 4.9 eur
2. mroming DATA ticket 7 days (512MB) - 8.9 eur
3. mroming DATA ticket 15 days ( 1GB) - 16.9 eur

Valid for: All European countries (except for FRY Macedonia), for Turkey, US, Canada and China.

Additional information

• All offers are valid from the moment of activation; for m:roaming 7-day offer: valid until the end of the day and for 7 whole daysfor m:roaming 15-day offer: valid until the end of the day and for 15 whole days; for the First class ticket, the offer is also valid from the moment of activation until the end of 2019;
• Users can activate the options multiple times, thereby extending the validity of duration of benefits from the moment of the last activation, i.e. the previous activation is cancelled by the last activated option.
• Prepaid users can utilize the benefits from m:roaming option, under the condition that they must have a minimum credit amount for the traffic they want to achieve. This amount remains for free spending.
• Users will be able to activate add-ons for roaming, by calling the call center and going to an m:tel office, as well as by calling the Key Account Manager for Business users.
• m:roaming Serbia can be activated by sending a tiketx message to 14555 (where x is the offer number: 2 - for the 7-day ticket,3 – for the 15-day ticket and 4 – for the Prva klasa ticket), as well as by calling the Customer Service and at m:tel offices.

All resources purchased through the service, except m:roaming tickets, do not apply in roaming.

*Note: the benefits from the activated m:roaming promotion (unlimited outgoing minutes and unlimited SMS messages to the network of Telekom Srbija) do not apply to numbers from Serbia ported to the network of Telekom Srbija.

Sing while you are waiting!

”m:tel halo ton” is a service that enables our users to opt for a tune that the caller will hear while waiting for the connection to get established, instead of the common signal tone.

Choose your own favorite melody from our wide selection.

”m:tel halo ton” can be activated via WAP and WEB portals or simply by calling our Customer service at 1600.

You will be charged 0.80 EUR per tune, and you will be able to use it infinitely. By making the first purchase you will automatically be subscribed to ”m:tel halo ton” service. The monthly subscription is only 0.20 EUR.

We have a special gift for our users - first month is free of charge! Every following month the user will be charged 0.20 EUR until the moment he/she gets unsubscribed. If you want to change your tune you will be charged only 0.80 EUR, since you already use this service.

You want someone to call you?

Service "Okreni me" enables you to send a free message "okreni 068XXXXXX" to the number 100, where XXXXXX represents the number of the person you want to call you (the person can be either prepaid or postpaid user of m:tel network). Or simply, enter the USSD code *105# and press OK button, choose the option “Okreni me” from the menu.

Send the message and wait for a call!

• This service is available for all prepaid and postpaid 068 network users.

• You can send up to ten "Okreni me" messages a day.

If you’ve switched on call waiting, you’ll still receive incoming calls when you’re already on the phone. You can put the current call on hold to answer the incoming one or reject it.

How will you know that you have another call waiting while you are already on the phone?

During the conversation you will hear a sound signal and on the display of your mobile phone identification of another number will appear.

In case you didn’t answer the phone call, this service enables you to see who called you so you can return the call.

Service can be activated or deactivated by selecting Call Waiting option in the Settings menu on your mobile device.

When your mobile phone is turned off or if you have two mobile phones, but you want to carry only one of them with you, you can forward calls from one phone number to another or forward calls to your voicemail.

Call forwarding can be activated for free by selecting the Call Divert option in your mobile phone menu.

You can choose between several types of forwarding:

• Forwarding all incoming calls
• Forwarding calls when your phone is switched off
• Forwarding calls if your phone line is busy
• Forwarding calls if you don’t answer a phone call for limited period of time (e.g. 20 seconds)

Once you have chosen the type of forwarding, you need to enter the phone number to which your calls will be forwarded.

Cancel call forwarding

Select the option Call Divert in your mobile phone menu, and then select the option Cancel.

Call forwarding charges

Activation of call forwarding is free of charge, as well as forwarding to your voicemail. Phone number to which the calls are forwarded will not bear the cost.

SMS text messages with maximum length of 160 characters have become an integral part of communication via mobile phone long time ago.

It is necessary to set m:tel SMS Service Center number on your device: +38268000900 to be able to send and receive SMS messages.

When you buy our SIM card you can immediately use SMS service, since service center number is already set on SIM card.

Many models of mobile phones can send an SMS that contains more than 160 characters. In that case, another group of 160 characters will be charged as a separate message. Also, one SMS can be sent to multiple numbers. In that case, SMS toward each number will be charged as a separate message.

If you activate the Delivery Report service, after sending an SMS message you will receive a free of charge report when the message is delivered.

If your phone is switched off for some reason, our SMS center will save your messages for up to 24 hours from the moment they were sent.

Short SMS messages can also be sent when you are in roaming.